Terms & Conditions

Terms & Conditions

Purchasing of products & use of Factdurbanrocks.co.za

1. Detailed Description Of Goods And/or Services

Factdurbanrocks.co.za is an online ecommerce store that sells and delivers various products to consumers across South-Africa.

2. Delivery Policy

All products can be delivered within 1 to 7 working days. From time to time there may delays due to supplier stock. Products are subject to availability on behalf of our third party suppliers.  Order requests will be processed within the advertised deliver time by the way of courier services and tracking codes. Consumers will be sent email & sms notifications of their order shipping status and tracking codes.

Order delivery times on backordered items will vary from product to product depending on the purchased item and the supplier. Estimated time of arrival will be communicated.

3. Export Restriction

Factdurbanrocks.co.zadelivers products to the entire area of South-Africa only.

4. Return And Refunds Policy

Our returns and refunds policy fall within the consumer act. All returns & refund information can be found here. 

5. Customer Privacy Policy

Factdurbanrocks.co.za shall take all reasonable steps to protect the personal information of users. For the purpose of this clause, “personal information” shall be defined as detailed in the Promotion of Access to Information Act 2 of 2000 (PAIA). The PAIA may be downloaded from: http://www.polity.org.za/attachment.php?aa_id=3569.

6. Payment Options Accepted

Payment may be made via Visa, MasterCard, Diners or American Express Cards, Zapper or EFT to Factdurbanrocks.co.za

7. Card Acquiring And Security

Card transactions will be acquired for Factdurbanrocks.co.za via PayGate (Pty) Ltd who are the approved payment gateway for all South African Acquiring Banks. DPO PayGate uses the strictest form of encryption, namely Secure Socket Layer 3 (SSL3) and no Card details are stored on the website. Users may go to www.paygate.co.za to view their security certificate and security policy.

8. Customer Details Separate

From card details Customer details will be stored by Factdurbanrocks.co.za separately from card details which are entered by the client on DPO PayGate’s secure site. For more detail on DPO PayGate refer to www.paygate.co.za. All details stored are protected by the safest security measures available. We will never share your data to third parties.

9. Merchant Outlet Country and transaction currency

The merchant outlet country at the time of presenting payment options to the cardholder is South Africa. Transaction currency is South African Rand (ZAR).

10. Responsibility

Factdurbanrocks.co.za takes responsibility for all aspects relating to the transaction including sale of goods and services sold on this website, customer service and support, dispute resolution and delivery of goods.

11. Country of domicile

This website is governed by the laws of South Africa and Showspace.co.za chooses as its domicilium citandi et executandi for all purposes under this agreement, whether in respect of court process, notice, or other documents or communication of whatsoever nature.

12. Variation

Factdurbanrocks.co.za may, in its sole discretion, change this agreement or any part thereof at any time without notice.

13. Delivery Pricing

Shipping prices my vary. Distance from supplier to consumer, weight, area and availability are all calculated on checkout.

14. Age of use

All consumers must be over 18. The sale of alcoholic goods requires ID confirmation upon delivery.

15. Company information

This website is run by FactDurban Rocks (Pty Ltd) based in South Africa.

16. Factdurbanrocks.co.za contact details:

Company Physical Address: 72 Poryland Drive, Durban North, 4051

Email: info@factdurbanrocks.co.za