TERMS AND CONDITIONS
Fact Durban Rocks Terms and Conditions
It is very important to read Fact Durban Rocks online shopping terms and conditions as, in our check out process, you will be required to tick that you have read and understood “Online Shopping Terms” before you may proceed with payment.
If you have any questions regarding our Services, the Online Shopping Terms, products or services, please feel free to make use of our live chat or email info@factdurbanrocks.com.
Online Registration
You are required to register with us before placing your first order online. Please click on Register to complete the registration form. Registration and/or use of our online shopping services constitutes your acceptance and agreement to be bound by the Online Shopping Terms.
To register, you will be required to provide certain personal information including personal and payment card details, as well as an email address and password. Please keep your personal information secure.
We accept no liability for any damages suffered or losses incurred from the unauthorised use of your personal information.
You will be required to enter your email address and password each time you visit our online shopping site. To amend any of your details, please go to My Account. For more details on how we collect and use your personal information, please review our Privacy Protection below.
Product Sales and Availability
All products displayed on our website, mobi site and subsequent apps are subject to availability and will be delivered only within the Republic of South Africa and to areas where we deliver. All prices shown on our website, mobi site or subsequent apps are quoted in South African Rands and are valid and effective only in the Republic of South Africa. We reserve the right to discontinue or change the specifications of our products and services from time to time without notice. We will inform you as soon as possible if any of the products or services you have ordered are not available.
Colours and Items Displayed
We have made every effort to ensure that the colours of the merchandise that appear on our website, mobi site and subsequent apps display as accurately as possible. However, as the actual colours you see will depend on the device that you use to access our website, mobi site and apps, we cannot warrant that your device’s display of any colour will be accurate. All merchandise displayed on our website may be enlarged to show detail and may not be the actual size when purchased. All information, however, in terms of size, material etc. next to each product description is 100% accurate.
Content Errors
We regret that no order will be accepted if we identify a merchandise error in the description of any of our goods or services or their prices on our website, mobi site and/or subsequent apps.
Pricing
You will be charged the prices that are reflected on our website, mobi site and/or future apps, subject to availability and delivery address. Prices and promotions may vary depending on whether you have access to our services via our website, mobi site or apps. The prices include Value-Added Tax (VAT). Special promotions may be subject to certain conditions, including stock availability and limited offer stipulations. Special promotions apply only to items on your original order (i.e. not on items which are added after the order was placed.)
Agreement of Sale
Placing an item in a shopping basket or adding it to a wishlist without completing the purchase cycle does not constitute an agreement of sale between Fact Durban Rocks and the user and users cannot hold Fact Durban Rocks liable if such items are not available when the purchase cycle is completed later and/or constitute an order for such an item.
An agreement of sale between Fact Durban Rocks and a user only comes into effect when a card authorisation is received from the issuing bank, or a written approval by Fact Durban Rocks confirming EFT funds have been received.
Fact Durban Rocks reserves the right to cancel orders in whole or in part as circumstances dictate. Fact Durban Rocks shall only be liable to refund monies already paid by the buyer.
Payment
When you place your order, funds equal to the total value of your order will be deducted against the card you are paying with during the checkout process. To allow for any possible product substitutions, payment will only be affected once your order is ready for delivery.
For EFT payments, you will be required to deposit your money into
Financial Institution: FNB
Account Name: Fact Durban Rocks
Branch code: 220526
Account Number: 62378827665
Account Tye: Cheque
Reference: [Your Order Number]
Once your funds have been cleared, your order will be expedited. EFT payments not received in our bank account within three working days will be cancelled.
Payment methods
Card payments
At the time of placing the order, the transaction details are presented to the bank and an authorisation is obtained for the order.
Payment is collected when the order is placed and before the goods are shipped.
Note that to protect its own and the interests of customers, Fact Durban Rocks scrutinizes all transactions very carefully to prevent attempted fraud and a transaction may be refused if Fact Durban Rocks is not satisfied with its legitimacy.
Stock Availability
We cannot always guarantee stock availability & will endavour to source from our manufacturers at all times. We will immediately advise you of this and advise delivery times of the requested item.
Confirmation of Orders
Your offer is deemed to be accepted when you receive an order confirmation. All orders received on a weekend will be processed on the Monday.
Customer Service
Fact Durban Rocks Head Office
17 Ranleigh Crescent
Durban North
4051
Email address: info@factdurbanrocks.com
Transaction currency
All transactions will be in South African Rand ZAR, and deliveries will only be within the Republic of South Africa. All transactions converted to South African rands will be expedited at the current exchange rate of the day and may differ due to currency fluctuation.
Export Restrictions
Online sales and deliveries will only be within the Republic of South Africa.
Country of Domicile
Fact Durban Rocks head office and country of domicile is:
17 Ranleigh Crescent
Durban North
4051
Credit Cards payment accepted
Master and Visa only.
Governing law and jurisdiction
These Terms and Conditions and our relationship and/or any dispute arising from or in connection with these Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.
In the event of any dispute arising between you and Fact Durban Rocks, you hereby consent to the non-exclusive jurisdiction of the High Court of the Republic of South Africa (Kwazulu Natal Division, Durban) notwithstanding that the quantum in the action or proceedings may otherwise fall below the monetary jurisdiction of that court.
Nothing in this clause, or the Terms and Conditions limits your right to approach any court, tribunal or forum of competent jurisdiction in terms of the CPA.